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T&C’s and Returns Policy

Terms & Conditions
Last updated: 23/03/26

Welcome to our website. By accessing or purchasing from our store, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. About Us

This website is operated by madebylucycook.com.
Throughout the site, “we”, “us”, and “our” refer to madebylucycook.com.

If you have any questions, you can contact us at: shop@madebylucycook.com

2. Products

We sell a range of artwork and creative products, including:

  • Canvas prints
  • Sketchbooks with unique cover designs
  • One-off artwork and design boards
  • Made-to-order and custom design pieces
  • Printed products (e.g. mugs, prints)

Product Accuracy

We make every effort to ensure:

  • Product descriptions are accurate
  • Images reflect the item as closely as possible

However:

  • Colours may vary due to screen settings and printing processes
  • Sizes and finishes may have slight variations
  • Handmade and one-off items may include natural imperfections

These are not considered faults.

3. Orders

When you place an order:

  • You agree that all details provided are accurate
  • You confirm you are authorised to use the chosen payment method

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities
  • Cancel orders in cases of pricing errors or suspected fraud

If your order is cancelled, you will receive a full refund.

4. Pricing & Payment

  • All prices are listed in GBP (£) unless stated otherwise
  • Prices may change at any time without notice

We accept payments via secure third-party providers, including PayPal.

By making a purchase, you agree to the terms of the payment provider used.

5. Shipping & Delivery

We aim to deliver your order safely and within reasonable timeframes.

Processing Times

  • Ready-made items: 2–5 working days
  • Made-to-order items: Arranged and agreed independently

Delivery Times (after dispatch)

  • UK: 2–5 working days
  • International: 5–15 working days

Delivery times are estimates and not guaranteed.

Shipping Costs

  • Shipping costs are calculated at checkout
  • Prices will be clearly displayed before payment

Tracking

Tracking information will be provided where available.

Customs & International Orders

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees
  • We are not responsible for delays caused by customs

Incorrect Addresses

Customers are responsible for providing accurate delivery details.

  • We cannot guarantee changes after an order is placed
  • Additional shipping charges may apply if items are returned due to incorrect addresses

Delays

We are not liable for delays caused by:

  • Postal or courier services
  • Customs clearance
  • External factors outside our control

Loss or Damage in Transit

If your order arrives damaged or does not arrive:

  • Contact us within 14 days of delivery (or expected delivery)
  • Provide your order number and supporting evidence (e.g. photos)

We will work with you to resolve the issue, including replacement or refund where appropriate.

6. Returns & Refunds

We want you to be happy with your purchase. This section outlines your rights and our policy.

Your Right to Cancel (UK Customers)

You have the right to cancel your order within 14 days of receiving it, for a full refund.

You must notify us within this period to exercise this right.

Returns Eligibility

To qualify for a return:

  • Items must be returned within 14 days of approval
  • Items must be unused and in original condition
  • Items must be in original packaging
  • Proof of purchase is required

Non-Returnable Items

Due to the nature of our products, we do not accept returns (unless faulty) for:

  • Custom or commissioned artwork
  • Made-to-order items (including canvas prints, mugs, and printed designs)
  • One-of-a-kind artwork and design boards
  • Sketchbooks with unique covers
  • Sale or clearance items

Colour Variation Disclaimer

  • Colours may vary due to screen settings and printing processes
  • Printed items may differ slightly from digital previews

These differences are normal and are not considered defects.

Damaged, Faulty, or Incorrect Items

If your item:

  • Arrives damaged
  • Is faulty
  • Is incorrect
  • Is not as described

Please contact us within 14 days with photos.

We will offer:

  • A replacement, or
  • A full refund (including standard delivery costs)

Return Shipping

  • Customers are responsible for return shipping unless the item is faulty
  • We recommend tracked shipping, as we are not responsible for lost returns

Refunds

  • Refunds are processed once items are received and inspected
  • Issued to the original payment method (including PayPal)
  • Please allow 5–10 working days

We may reduce refunds if returned items show signs of use.

7. Custom & Made-to-Order Items

  • Orders cannot be cancelled once production begins
  • Returns are not accepted unless faulty
  • Customers are responsible for ensuring order details are correct

8. Intellectual Property

All content (artwork, images, designs, text) is owned by madebylucycook.com.

Unauthorised use is prohibited.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses
  • Liability is limited to the purchase value

Nothing affects your statutory rights.

10. Website Use

You agree not to misuse the website or engage in unlawful activity.

11. Privacy

Your data is handled in accordance with our Privacy Policy.

12. Third-Party Services

We use third-party providers such as PayPal.

We are not responsible for their services or policies.

13. Changes to Terms

We may update these Terms at any time.

14. Governing Law

These Terms are governed by the laws of England and Wales.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact: shop@madebylucycook.com

c/o The Wright Accounts Services Ltd, 16 Walkdens, Ashwell. SG7 5RU